.png)
REFUND POLICY
**Tough Times Ten Refund Policy**
At Tough Times Ten, we are committed to providing our customers with high-quality clothing and exceptional service. We understand that sometimes you may need to return an item, and we strive to make the process as simple and straightforward as possible.
Please review our refund policy below:
1. **Eligibility for Refunds**
- **Time Frame:** Refund requests must be made within 30 days of the purchase date.
- **Condition:** Items must be in their original condition, unworn, unwashed, and with all original tags attached.
- **Proof of Purchase:** A valid receipt or proof of purchase is required for all refund requests.
2. **Non-Refundable Items**
- **Sale Items:** Items purchased on sale or with a discount are non-refundable.
- **Gift Cards:** Gift cards are non-refundable and cannot be exchanged for cash.
3. **Refund Process**
- **Initiate a Return:** To start a return, please contact our customer service team at [email address] with your order number and reason for return.
- **Return Shipping:** Customers are responsible for return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance for items over $75.
- **Inspection:** Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- **Processing Time:** Approved refunds will be processed within 7-10 business days. A credit will be automatically applied to your original method of payment.
4. **Exchanges**
- **Defective or Damaged Items:** If you receive a defective or damaged item, please contact us immediately at [email address] with details and photos of the issue. We will arrange for a replacement or refund.
- **Size Exchanges:** We offer exchanges for different sizes of the same item. Please contact our customer service team to arrange an exchange.
5. **International Returns**
- **Duties and Taxes:** International customers are responsible for any duties, taxes, or customs fees associated with returns.
- **Return Shipping:** International return shipping costs are the responsibility of the customer.
6. **Contact Us**
If you have any questions or concerns about our refund policy, please contact us at info@toughtimesten.com. Thank you for shopping with Tough Times Ten. We appreciate your business and are here to ensure your satisfaction.
USER DATA POLICY
**Tough Times Ten Terms and Conditions: Responsible Use of Customer Data**
At Tough Times Ten, we value the privacy and security of our customers' personal information. This Terms and Conditions section outlines our commitment to responsibly handling the data of visitors to our website and social media pages.
1. **Data Collection**
- **Personal Information:** We may collect personal information such as name, email address, mailing address, phone number, and payment details when you make a purchase, sign up for our newsletter, or interact with our website and social media pages.
- **Non-Personal Information:** We may collect non-personal information such as browser type, device type, IP address, and browsing behavior on our website to improve our services and enhance user experience.
2. **Use of Data**
- **Order Processing:** Personal information is used to process and fulfill orders, including shipping and handling, and to communicate with customers about their orders.
- **Customer Service:** Personal information helps us provide efficient customer service, respond to inquiries, and resolve issues.
- **Marketing:** With your consent, we may use your email address to send you promotional materials, special offers, and updates about Tough Times Ten. You can opt out of these communications at any time.
- **Website Improvement:** Non-personal information is used to analyze website traffic, track user trends, and improve the functionality and content of our website.
3. **Data Protection**
- **Security Measures:** We implement a variety of security measures to maintain the safety of your personal information. These include encryption, secure servers, and regular security audits.
- **Third-Party Services:** We may employ third-party companies and individuals to facilitate our services, such as payment processing, data analysis, and email marketing. These third parties have access to your personal information only to perform specific tasks on our behalf and are obligated to protect your data.
4. **Data Sharing**
- **Legal Requirements:** We may disclose your personal information if required by law or in response to valid requests by public authorities.
- **Business Transfers:** In the event of a merger, acquisition, or asset sale, your personal information may be transferred. We will notify you before your data is transferred and becomes subject to a different privacy policy.
5. **Cookies and Tracking Technologies**
- **Cookies:** Our website uses cookies to enhance user experience, track user activity, and remember preferences. You can disable cookies through your browser settings, but this may affect the functionality of our website.
- **Third-Party Tracking:** We may use third-party services such as Google Analytics to track and analyze website traffic and user behavior. These third parties may use cookies and other tracking technologies.
6. **User Rights**
- **Access and Correction:** You have the right to access, correct, or delete your personal information stored by us. Please contact us at [email address] to make such requests.
- **Data Portability:** You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format.
- **Consent Withdrawal:** You can withdraw your consent to our use of your personal information at any time by contacting us at [email address].
7. **Children's Privacy**
- **Age Restriction:** Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information.
8. **Changes to This Policy**
- **Updates:** We may update our Terms and Conditions from time to time. We will notify you of any changes by posting the new Terms and Conditions on our website. You are advised to review this page periodically for any changes.
9. **Contact Us**
If you have any questions or concerns about our responsible use of customer data, please contact us at info@toughtimesten.com.
By using our website and engaging with our social media pages, you agree to the collection and use of information in accordance with this Terms and Conditions section.